A Short but costly Lesson on giving too much Freedom

Landscaping - Instant TurfI must admit I got caught out recently when I thought I was doing the right thing by this young tradesman. I needed some landscaping to be completed at the front of my property and it just so happened that at the same time I was considering my options, a young man (around 25 years) happened to drop by with a business card offering to quote me on the job. He had been doing some work in the area and noticed that I had been preparing my front yard for a major facelift. He seemed knowledgeable about his craft (landscaping and concreting) and was personable enough in a rough ‘tradie’ kind of way. Once I had seen his handiwork on some previous jobs, I felt comfortable he could complete the work to an acceptable level, so I decided to give him the opportunity. So far so good… [Read more...]

Breaking the 77 year Drought at Wimbledon – the Hidden Message from Andy Murray

Andy Murray wins at WimbledonFor all of those people who woke up to the news this morning that the Wimbledon men’s singles drought has finally been broken after 77 years by Briton Andy Murray, spare a thought for the message he shares. I feel it teaches all of us something about the true meaning of success and what it represents. [Read more...]

When you are Giving Feedback, is your Message really Getting Through?

Giving FeedbackGiving feedback to your direct reports can lead to misunderstanding if you are not careful about the language you use to suit the person for whom it is intended. Here is an example of what I mean. [Read more...]

What Positives can come from a Racist Remark at the Football? More than you Think if you Look at it Differently

This weekend our papers were filled with the story about a 13 yo girl yelling a racist slur at one of our footy champions playing in the stadium in front of her and many thousands of fans. AFL Footballer responding to  racial abuseThe champion took offense, pointed out the transgressor to security and she was evicted from the ground in front of her shocked and embarrassed parent. There are many ways to view this episode and many points of view depending on what particular attitude you happen to have on the subject of racial slurs. I don’t intend to add my commentary to the rights and wrongs of what was said and done but what I would like to do is share an important lesson we learn from this incident about perceptions and the ‘framing’ we place around situations at work. [Read more...]

What do you do if your Team is Underperforming? Part 5 – Celebration; Performance Management and Capability

CelebrationIt’s time to complete the picture. Having now addressed Leading from the Front; Creating Urgency for Change; Re-Aligning Focus; Training and Education; Ongoing Coaching; Performance Measurement; and Reward & Recognition, I now to turn your attention to three final elements of the Performance equation – Celebration, Performance Management and Individual Capability… [Read more...]

What do you do if your Team is Underperforming? Part 4 – Measurement; Reward and Recognition

Hitting the TargetSo far in this series of turning around team underperformance we have  covered Leadership; Creating the Urgency for Change; Re-Aligning the Focus; Training and Education; and Ongoing Mentoring and Coaching…. ‘but there’s more,’ as the famous ad line declares. It’s now time to focus on Measurement and Reward & Recognition. First Measurement…  [Read more...]

What do You do if your Team is Underperforming? Part 3 – Creating the Structure and Support

In my previous blog, “Part 2 – Setting the Scene,” we covered the key elements of creating the mood for change from both the ‘carrot and stick’ points of view. Once the critical need Training and Developmenttfor change in performance has been clearly laid out by the leadership as the prevailing theme, it is time to set up the support structures so that those who are willing to change have a clear blueprint to follow. It begins with Training and Education, not surprisingly… [Read more...]