What do you do when Reference Checks throw up two diametrically opposed assessments?

Project ManagementThis happened to a global resource company client of mine a couple of years ago. They had advertised for a senior engineer to fulfil the role of Project Manager for all of their major feasibility studies that were in the pipeline. The person they had shortlisted had all of the right experience and qualifications, and had recently been employed in a role at another company that involved major project oversight. Prior to that, this candidate had a succession of business development type roles which relied on his engineering experience and training. According to my client he seemed like the right person for the job. Certainly he seemed to ‘tick all the right boxes,’ but there was something that didn’t quite seem to gel in their due diligence and so they asked me for my assessment. It concerned the fact that the two reference checks they had undertaken were throwing up anomalies that they could not reconcile and they wanted to know why. Here is what I discovered…
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Australia’s Election is over and our outgoing PM gives a Victory Speech!

Kevin Rudd on Election nightSo at last the election is over and we can get on with our lives. We have a new conservative government  and a new Prime Minister, Mr Tony Abbott. Once again I would like to draw your attention to the language used by our outgoing Prime Minister, Mr Kevin Rudd, as he delivered his 30 minute concession speech. From what the pundits are saying, it seems I may not be the only one who wondered whether he had achieved a marvellous victory, rather than a resounding defeat. It seems to me that Mr Rudd was attempting to “reframe” the loss as a victory of sorts, but in my opinion it falls short for a number of reasons. [Read more...]

It’s Halfway through the Election Campaign and have you noticed the Subtle Shift in the Language of our PM?

Kevin RuddMany commentators are now talking about the negative shift in advertising by the incumbent Labor Government towards a fear-mongering campaign. This comes as Mr Rudd departs from his pledge for kinder politics and launches into a negative advertising campaign attacking the opposition leader. There is no coincidence that this shift in campaign focus follows the latest opinion polls indicating that Labor’s primary vote is falling away dramatically. However I want to draw your attention to another far more subtle indication that the personal focus of our Prime Minister has shifted considerably in the past 48 hours. [Read more...]

Do those ‘Approval Seekers’ at work really need their egos stroked or confidence boosted… or are they just plain misunderstood?

Risk Management Flow ChartBill was a highly accomplished and effective risk manager of many years standing for a global company. He was thorough; he was methodical and he had a sixth sense for detecting potential risks in obscure transactions. You would describe Bill as being ‘on top of his game,’ so why did he always seem to need reassurance? [Read more...]

You are a Walking Talking Signpost of Clues at Work, but did you know it?

We are walking signposts

Not only are you a walking, talking signpost, so are your staff and colleagues which is great news for you if you know what to look for. Here is a great example of exactly what I mean by that comment, and it is one which every one of you will relate to, regardless of your level of training or understanding in the world of the profiler.

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If it Looks like a Duck, Swims like a Duck and Quacks like a Duck…it’s probably a Duck. And if it doesn’t, then don’t duck the issue. Get it out of the Duck Pond.

Let me tell you a story. It’s about a person who was hired to do a job. I’ll call her ‘Peg.’

If it looks like a Duck...

She looked good. She sounded good. She had all the right connections. It seemed she knew everyone, such was the quality of her network. And if she didn’t know them, and wanted to, then she was quick to rock up and start a conversation. CEOs, General Managers, key decision makers – no one was out of bounds for her. She had a way of getting in touch and keeping the connection. The dream B2B sales exec you might think. Or was she? [Read more...]

How to Avoid the Pitfall of Poor Selection for Customer Contact Roles

You may have heard the story about how one major airline assesses its job applicants prior to offering them any position which involves direct customer contact. The story and its message is a valuable reminder to us all. Listening with Intent [Read more...]